‘IT as a Service’ separates supply from demand, while service capacity is created just-in-time. Services are generated from an approved inventory stored in a service catalogue, with clear pricing and deliverables. The pricing is "consumption based" that is, metered based on predictable costs delivered only when you need it. ABD can include many third party solutions under this model as well ISP, software and hardware.

IT becomes a service delivery provider, more so than a technology builder. This fundamental shift focuses on delivering services (internal and external) to the customer to meet your requirements. This mindset means we deliver a Services Manager responsible for ensuring services, products and delivery meet end user expectations and goals.

IT as a Service’ is not about new technology so much as how technology is used, and by whom. Virtualised, automated, and converged infrastructure (cloud componentry) is used to quickly adjust to changing business conditions. ABD's team of IT generalists and IT support staff with horizontal service delivery capabilities has the necessary automation skills to deliver.